FAQ
- How many times can I install the same eSIM?
- How do I remove/uninstall an eSIM on an iPad?
- What are the steps to troubleshoot an eSIM activation failure on iPad?
- What happens when there is a network outage?
- How do I install an eSIM on iPad through direct installation?
- What is the difference between an eSIM package and an eSIM voucher?
- What is an eSIM voucher?
- How does an end user redeem an eSIM voucher?
- How do I assign and share an eSIM voucher?
- How do I purchase an eSIM voucher?
- How do I bulk assign eSIMs?
- Can customers top up directly from the eSIMs Cloud sharing link?
- How can I share an eSIM with my customers?
- Does the eSIMs Cloud sharing link support languages other than English?
- What happens when my customer scans the QR code provided by Airalo?
- What is eSIMs Cloud and how to use it
- How can my customers check their eSIM usage?
- Who do I contact if my customer’s eSIM is not working?
- How can I contact the Airalo Partners’ support team for an eSIM issue?
- What devices are compatible with eSIMs?
- How do I add credit to my account?
- How can I pay for an eSIM using Airalo Credits?
- How many eSIMs I can purchase at a time?
- How can I provision my employee directory through SSO SCIM?
- How can I configure SSO?