When your customer scans the eSIM QR code provided by Airalo, the process is simple, seamless, and user-friendly. Below is a step-by-step guide to help you understand what happens during this process.
Step 1: Scanning the QR code
The customer uses their smartphone to scan the eSIM QR code. This can typically be done by navigating to their phone's settings under the "Cellular" or "Mobile Data" section, where they will find an option to add a new eSIM. Once they select this option, they can use their phone's camera to scan the QR Code or, in some models, add an image from the device’s memory. Please note that a stable internet connection is needed to install an eSIM.
Step 2: Installing the eSIM
After scanning the QR code, the customer's device will automatically recognize the eSIM associated with the QR code. They will be prompted to confirm that they wish to add this eSIM to their device. Once confirmed, the eSIM will be downloaded and installed onto their phone. Please note that some eSIMs can be installed only once.
Step 3: Activation
Once the eSIM is installed, it can be activated. Most of the eSIMs will be activated once they connect to a supported network. This process may take a few moments as the device communicates with the supported network to ensure the eSIM is ready for use. The customer may need to restart their device or toggle their mobile data settings to complete the activation.
Step 4: Ready to use
After activation is complete, the eSIM will be fully functional, allowing the customer to access the network and enjoy the benefits of their selected connectivity plan. They can now use their eSIM to browse the internet and use apps.
Important notes
- Device compatibility: Ensure that the customer's device is eSIM-compatible and unlocked. Most modern smartphones support eSIM functionality, but it is always good to double-check.
- Internet connection: The customer may need an active internet connection during the eSIM installation process to download the profile successfully.
- Multiple eSIMs: If the customer has multiple eSIMs on their device, they can easily switch between them via their phone's settings.
By following these steps, your customers will have a smooth and controlled experience when setting up their Airalo eSIM. If they encounter any issues, they can always refer to Airalo's support team for assistance.