Skip to main content

How can I share an eSIM with my customers?

Sharing eSIMs is a key step in delivering seamless connectivity to your customers. Below are several methods to share eSIMs efficiently and securely.

Available sharing methods

1. Individual email sharing

  • Log in to the Partner Platform and select the eSIM you want to share.
  • Click Share eSIM or use the Assign & Share button.
  • Choose the Email sharing option.
  • Configure the sharing settings:
    • Verify the customer’s eSIM details.
    • Include the eSIM URL for eSIMs Cloud (recommended).
    • Include the eSIM PDF attachment.
  • Write your Email Subject and Email Body.
  • Send the eSIM via email, or preview it by sending it to yourself.
    • Note: If there’s an issue, you can cancel the email sharing within 5 seconds.

2. eSIMs Cloud

For a streamlined sharing experience, choose the eSIMs Cloud sharing option:

  • Share a unique link and secure access code.
  • Provide customers with complete eSIM details and usage information.
  • Offer installation instructions customized by device, available in 25 languages.
  • Share via:
    • Direct Link
    • Email
    • WhatsApp (pre-filled message)

3. PDF download

The PDF download option provides comprehensive installation instructions, including:

  • QR code installation method
  • Manual code installation method
  • Device-specific instructions for 5 different devices
  • PDF naming format: "esim-{ICCID}.pdf"

4. Bulk email sharing

  • Go to the Partner Platform and select the eSIMs you want to share.
  • Click Actions in the top-right corner, then choose:
    • Assign and share eSIMs: Bulk assign eSIMs and share them in one go.
    • Share eSIMs: Bulk share previously assigned eSIMs.
  • Choose the sharing method by selecting:
    • Each eSIM user as assigned: Share with each user using their assigned email.
    • One single person: Share all eSIMs with one specific email address.
  • Customize the sharing settings:
    • Include the eSIM URL for eSIMs Cloud (recommended).
    • Include the eSIM PDF attachment.
    • Specify if you want to be added in CC.
  • Customize the Email Subject and Email Body.
  • Send the eSIMs via email or preview the email before sending.
    • Note: You can cancel the email within 5 seconds if you notice an error.

Best practices for eSIM sharing

  • If you’re providing services in languages other than English, eSIMs Cloud is ideal as it supports 25 languages.
  • If you’re unsure of your customer’s device, share the eSIM via eSIMs Cloud or PDF. They’ll be able to select the appropriate installation instructions.
  • For iOS 17.4+ devices (most new iPhones), installation can be done with a single tap directly in eSIMs Cloud.
  • Track shared eSIMs in the eSIMs section of your account and monitor usage. Remind customers about available top-ups when they run low on data.

Related articles