No, customers cannot top up reseller eSIMs directly via the eSIMs Cloud sharing link. This link allows customers to check their eSIM usage and status*, but to top up, they must contact you directly. You can then perform the operation through the Partner Platform for the specific eSIM.
If they are using eSIM vouchers redeemed through the Airalo app, they can top up directly within the app.
*Please note: Some eSIM usage data may not be available in real time due to technical limitations for certain destinations.